FAQs
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General FAQ
A: We service all major exhibition venues in London, Birmingham, Manchester and other locations around the UK.
A: Our HQ is in the West Midlands, providing the ideal central location for distribution & logistics throughout the UK. We also have other distribution hubs in West London, Manchester and Bradford.
Exhibitions Organisers FAQ
A: Having been in operation since 2005, our team has a wealth of experience in this sector. We have a flexible approach to exhibitions, enabling us to meet the needs and requirements of almost all exhibition organisers, enabling you to create stunning events.
A: We will provide you with a dedicated account manager who will always be on hand to provide assistance.
A: Yes, for sure. We offer desks, executive chairs and other office furniture, as well as furniture for your other specific areas around the venue such as lecture theatres, demo areas, catering zones and so on.
A: We will liaise with you on this, depending upon your venue tenancy agreement dates & times. Typically, we would be on site the day before the start of your exhibition. We would use the morning to unload the trucks and place the furniture into a holding zone, and then once the shell schemes have been erected, then we would start distributing the furniture around the exhibition hall/s.
A: Depending upon our agreement, we may be able to offer you reduced rates and/or an allowance, depending upon the size of your exhibition.
A: This is possible, yes, but you will need to use a low tack vinyl or foamex board, to ensure that the piece of furniture is not damaged when your branding is removed.
A: Yes, it’s important that you highlight Eventex as the official furniture contractor, and we’ll certainly provide you with the weblink you need so that your exhibitors can go and place their online orders. If you want us to also produce a show-specific PDF order form, then this is something we can offer as well, at no additional cost.
A: If this is part of our agreement, then yes, we will provide a manned service desk on site during the build up day/s and on and the first morning of the exhibition itself, prior to the doors opening, to address any exhibitor issues or to facilitate any last-minute orders.
A: Yes, we’re always happy to host clients, established and new, to our premises for a coffee and a chat!
Stand Builders FAQ
A: Please contact us to discuss your requirements, and we can reach a bespoke agreement with you.
A: If you are a stand builder, we can deliver and collect directly to and from your premises, or to the exhibition venue for an additional transport fee. Or, if you prefer, you can self-collect and self-return in person, to avoid paying any transport charges.
Exhibitors FAQ
A: Browse our product range and make your selection. When you get to the checkout, you can choose the exhibition you need the items for from our list of shows where we are the preferred supplier, and make sure you remember to include your stand number. You can then check out using any major credit / debit card.
A: You will find pricing on the individual product page. This is for the hire of the product for your exhibition, up to a maximum of 5 days. Also, for your convenience, these prices also include delivery to and collection from your stand at the exhibition. All prices exclude VAT, with the current prevailing rate being 20%.
A: Please try to place your order as far in advance as possible of the exhibition to avoid disappointment.
A: If you need to make any changes to your order, these can normally be accommodated up to 72 hours in advance of the exhibition. Small alterations, deletions and additions can be made, depending upon the items required and stock levels at the time. Any complete order cancellations will be charged in line with our Terms & Conditions, which you should read & understand prior to placing your order.
A: No, there is no additional charge for this.
A: Yes. The UK Government stipulates that VAT is applicable on any product or service used within the UK. Therefore, VAT does apply to your order.
A: Payment must be made in full prior to your event in order for you to take delivery of your exhibition furniture. You can place your order online using any major credit / debit card, or call our sales team to make payment over the phone, request bank details to make a BACS payment or to receive a PAY NOW button by email.
A. If you place your order online via our website, we use a pre-authorisation system. This means that your card isn’t charged until a member of our sales team either accepts or declines your order based on stock and/or transport. You will be notified either way by email. If your order has been declined, then we will cancel this pre-authorised payment. This might show in your account as a ‘pending’ transaction, or it may appear that the funds have left your account. Don’t worry, the funds are still at your bank and not with us. These ‘ringfenced’ monies will simply drop back into your account, normally in around 3-5 days. If you need to speed up this process, then simply call up your bank and inform them to deposit the money back into your account. Please note that orders placed on our on-site service desk do not follow this pre-authorisation system.
A: For larger exhibitions, we provide an on-site service desk. Simply visit the desk, and you’ll be able to choose from a list of ‘last minute availability’ items for your exhibition stand. You’ll also be able to make payment with any major credit / debit card with our on-site representative.
A: This will take place before the start of the exhibition, normally on the final build day but, at the very latest, on the morning of day 1 of your exhibition.
A: Yes, you will need to sign to take delivery of the item/s you have ordered. They then become your responsibility for the duration of the exhibition.
A: Any items not belonging to Eventex should be removed from the furniture prior to collection. Items left in the furniture are done so at your own risk. Immediately after the end of the exhibition, our team will collect our item/s from your stand, whilst ensuring that they are in the same condition that we delivered them to you. You will receive an invoice by email within a few days of the end of the exhibition.
A: Any breakages, missing items or damaged products will need to be paid for by you, in accordance with our Terms & Conditions, which you are advised to read in full before ordering. We will liaise with you after the exhibition on any outstanding amounts due.
A: Certain items that we offer in our range are perfect for adding company logos and branding, such as reception counters, glass showcases with cabinets, bars and so on. You are able to apply your own artwork to these items. However, please bear in mind that if you apply anything to our furniture, such as vinyl, for example, it needs to be low tack, non-marking and easily removable, otherwise you may be liable for a damage fee after the hire.
A: Pricing is as per our website, though for high volume orders, speak to a member of our sales team. For offers, promotions and new product launches, you can keep up to date with us via our regularly updated blog, our regular e-shot for which you can subscribe on our website, or follow us via your favourite social media channel.
