A: Yes. The UK Government stipulates that VAT is applicable on any product or service used within the UK. Therefore, VAT does apply to your order.

A: Payment must be made in full prior to your event in order for you to take delivery of your exhibition furniture. You can place your order online using any major credit / debit card, or call our sales team to make payment over the phone, request bank details to make a BACS payment or to receive a PAY NOW button by email.

A. If you place your order online via our website, we use a pre-authorisation system. This means that your card isn’t charged until a member of our sales team either accepts or declines your order based on stock and/or transport. You will be notified either way by email. If your order has been declined, then we will cancel this pre-authorised payment. This might show in your account as a ‘pending’ transaction, or it may appear that the funds have left your account. Don’t worry, the funds are still at your bank and not with us. These ‘ringfenced’ monies will simply drop back into your account, normally in around 3-5 days. If you need to speed up this process, then simply call up your bank and inform them to deposit the money back into your account. Please note that orders placed on our on-site service desk do not follow this pre-authorisation system.

A: For larger exhibitions, we provide an on-site service desk. Simply visit the desk, and you’ll be able to choose from a list of ‘last minute availability’ items for your exhibition stand. You’ll also be able to make payment with any major credit / debit card with our on-site representative.

A: This will take place before the start of the exhibition, normally on the final build day but, at the very latest, on the morning of day 1 of your exhibition.

A: Yes, you will need to sign to take delivery of the item/s you have ordered. They then become your responsibility for the duration of the exhibition.

A: Any items not belonging to Eventex should be removed from the furniture prior to collection. Items left in the furniture are done so at your own risk. Immediately after the end of the exhibition, our team will collect our item/s from your stand, whilst ensuring that they are in the same condition that we delivered them to you. You will receive an invoice by email within a few days of the end of the exhibition.

A: Any breakages, missing items or damaged products will need to be paid for by you, in accordance with our Terms & Conditions, which you are advised to read in full before ordering. We will liaise with you after the exhibition on any outstanding amounts due.

A: Certain items that we offer in our range are perfect for adding company logos and branding, such as reception counters, glass showcases with cabinets, bars and so on. You are able to apply your own artwork to these items. However, please bear in mind that if you apply anything to our furniture, such as vinyl, for example, it needs to be low tack, non-marking and easily removable, otherwise you may be liable for a damage fee after the hire.

A: Pricing is as per our website, though for high volume orders, speak to a member of our sales team. For offers, promotions and new product launches, you can keep up to date with us via our regularly updated blog, our regular e-shot for which you can subscribe on our website, or follow us via your favourite social media channel.